Checking Orders & Problems
• Customers should inspect their order as soon as reasonably possible after delivery.
• Contact us promptly about missing, incorrect, damaged or potentially unsuitable products.
• We may request the order number, photographs, packaging details or other reasonable evidence to investigate.
• Affected perishable products may need to be retained safely for inspection or handled according to our instructions.
• These procedures do not limit rights available under Australian Consumer Law.
Trading Hours & Orders
• Trading hours: Monday to Friday, 10:00 am – 4:00 pm.
• Orders and enquiries received outside trading hours may be processed on the next business day.
• All orders are subject to product availability and acceptance.
• Customers must provide accurate contact, order and delivery information.
• We may reasonably refuse or cancel orders due to unavailable stock, payment issues, obvious pricing errors, delivery restrictions or suspected fraud.
Pricing & Payment
• All prices are stated in Australian dollars (AUD).
• Prices may change before an order is accepted.
• Delivery fees, minimum-order requirements and other applicable charges should be disclosed before finalising the sale.
• Unless approved wholesale account terms apply, full payment is required before dispatch.
• Orders may be held or cancelled where payment is unsuccessful or incomplete.
Food Safety & Customer Responsibility
• We use appropriate food-handling and temperature-control procedures during storage and transport.
• After delivery, customers are responsible for safe storage, handling, preparation and cooking.
• Customers should follow product labels and appropriate food-safety instructions.
• Customers with allergies or dietary requirements should review labels and request further product information where necessary.
• Product formulations, suppliers and packaging may change from time to time.